Privacy Policy

URBNGRN, operated by UrbanGreen Trading Co. (“URBNGRN,” “UrbanGreen,” “UG,” “we,” “our,” or “us”), respects your privacy and believes in being transparent about how your personal information is handled.

This Privacy Policy explains what information we collect, how and why we collect it, how we use and protect it, when it may be shared, and the rights and choices available to you.

By accessing our website, creating an account, placing an order, contacting us, or otherwise using our services, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

URBNGRN is an apparel and lifestyle brand operated by UrbanGreen Trading Co.

The terms “we,” “our,” and “us” refer to UrbanGreen Trading Co. and the authorized members of our management, customer service, order-processing, accounting, marketing, and operations teams who require access to information for legitimate business purposes.

These terms do not automatically include independent payment providers, delivery companies, hosting providers, analytics services, advertising platforms, or other third-party service providers. These organizations may process personal information according to their own privacy policies and legal obligations.

2. Personal Information We Collect

The information we collect depends on how you interact with our website and services.

Account and Customer Information

When you create an account, place an order, or contact us, we may collect:

  • Your full name

  • Email address

  • Mobile or telephone number

  • Billing address

  • Shipping or delivery address

  • Account username and password

  • Order history and account activity

  • Customer preferences and saved account information

Order and Delivery Information

When you purchase products from our website, we may collect information necessary to process and deliver your order, including:

  • Products ordered

  • Product variations, sizes, colors, and quantities

  • Order amount

  • Shipping method

  • Delivery instructions

  • Recipient’s name and contact number

  • Landmarks or additional address details

  • Location pins or map links voluntarily provided for delivery purposes

  • Courier tracking information

  • Order, exchange, return, or refund details

Please provide only the information reasonably necessary to complete your delivery.

Payment Information

Payments may be processed through third-party payment providers, banks, or e-wallet services such as PayPal, GCash, Maya, or other payment methods displayed during checkout.

Depending on the payment method used, we may receive or retain limited transaction information, including:

  • Name of the payer or account holder

  • Billing address

  • Payment method

  • Transaction or reference number

  • Payment status

  • Date and time of payment

  • Total amount paid

  • Limited payment confirmation details

Your full card number, bank login credentials, e-wallet password, security code, or other sensitive payment credentials are generally processed directly by the relevant payment provider and are not provided to URBNGRN.

Each payment provider processes your information according to its own privacy policy and terms.

Communications and Customer Support

When you communicate with us, we may collect and retain:

  • Emails and contact-form submissions

  • Customer service messages

  • Social media inquiries

  • Order-related conversations

  • Complaints, return requests, or payment disputes

  • Photographs, screenshots, receipts, or other files you voluntarily attach

  • Records of our responses and actions taken

We retain these communications when reasonably necessary to respond to your inquiry, resolve an issue, maintain customer service records, protect our business, or comply with legal requirements.

Reviews and Publicly Submitted Content

When you submit a product review, comment, photograph, or other content intended for publication, the information you choose to post may become visible to other website visitors.

Please avoid including sensitive personal information in reviews, comments, photographs, or other publicly accessible sections of our website.

We may moderate, remove, or decline to publish content that contains sensitive information, inappropriate material, spam, or content that violates our website policies.

Device and Website Usage Information

When you visit or interact with our website, certain technical information may be collected automatically through cookies, server logs, analytics tools, and similar technologies.

This may include:

  • Internet Protocol address

  • Browser type and version

  • General device category, such as mobile, tablet, or desktop

  • Operating system

  • Language and website preferences

  • Approximate location based on your IP address

  • Referring website or platform

  • Pages and products viewed

  • Search terms entered

  • Links and buttons clicked

  • Scrolling and browsing activity

  • Shopping-cart activity

  • Checkout activity and abandoned carts

  • Transaction timestamps

  • Page-loading times

  • Website errors or performance problems

Where reasonably possible, website analytics information may be aggregated, de-identified, or used without directly identifying you.

3. How We Collect Your Information

We generally collect information in the following ways:

Information You Provide Directly

You provide information when you:

  • Create or update an account

  • Place or pay for an order

  • Subscribe to marketing communications

  • Submit a product review

  • Contact customer support

  • Request a return, exchange, or refund

  • Participate in a promotion, survey, giveaway, or event

  • Send us a photograph, receipt, location pin, or other attachment

Information Collected Automatically

Technical and usage information may be collected when you visit and interact with our website through cookies, analytics tools, server logs, and similar technologies.

Information Received from Third Parties

We may receive limited information from payment providers, delivery companies, social media platforms, analytics services, advertising platforms, fraud-prevention providers, or other service providers involved in operating our store.

4. How We Use Your Personal Information

We may use personal information for the following purposes:

Processing and Fulfilling Orders

We use your information to:

  • Receive and confirm orders

  • Verify and record payments

  • Prepare and pack purchases

  • Arrange shipping or local pickup

  • Provide order and delivery updates

  • Complete deliveries

  • Process returns, exchanges, refunds, or cancellations

Communicating With You

We may contact you to:

  • Confirm your order

  • Request necessary delivery information

  • Provide payment or shipping updates

  • Respond to questions and inquiries

  • Resolve complaints or order issues

  • Notify you about changes affecting an active order

  • Provide customer support

Order-related and service-related communications are not considered promotional marketing.

Improving Our Website and Services

We may use website activity and customer feedback to:

  • Understand how visitors use our website

  • Improve website design, navigation, and performance

  • Diagnose technical errors

  • Improve our products and services

  • Evaluate sales and product performance

  • Maintain shopping-cart and account functionality

  • Detect abandoned checkouts

  • Improve the overall shopping experience

Preventing Fraud and Protecting Our Business

We may process information to:

  • Verify transactions

  • Detect suspicious or fraudulent activity

  • Prevent unauthorized account access

  • Enforce our Terms and Conditions

  • Protect our customers, website, employees, and business

  • Establish, exercise, or defend legal claims

Accounting and Legal Compliance

We may retain and process information when necessary to:

  • Maintain financial and transaction records

  • Meet accounting and tax obligations

  • Respond to lawful requests from government authorities

  • Comply with applicable laws, regulations, court orders, or legal processes

  • Resolve payment disputes or chargebacks

5. Marketing Communications

You will not be added to our promotional email or SMS list simply because you placed an order.

We will send promotional communications, such as product announcements, special offers, or release notifications, only when you voluntarily subscribe or otherwise provide permission where required.

You may unsubscribe at any time by:

  • Using the unsubscribe option included in the message

  • Updating your account or communication preferences, when available

  • Contacting us through the details provided on our website

Unsubscribing from marketing does not prevent us from sending necessary communications regarding your orders, payments, deliveries, account security, or customer service requests.

6. Cookies, Analytics, and Advertising

Our website may use cookies and similar technologies to:

  • Keep products in your shopping cart

  • Remember your account and website preferences

  • Enable checkout and account functions

  • Maintain website security

  • Measure website traffic and performance

  • Understand how visitors use our website

  • Improve products, services, and advertising

  • Prevent fraud and misuse

Some cookies are necessary for the website to function properly. Other cookies, including analytics or advertising cookies, may depend on your consent or browser settings.

You may manage cookies through your browser or through any cookie-preference tool made available on our website. Disabling certain cookies may affect the operation of the website, shopping cart, account, or checkout.

Where applicable, you may also manage targeted advertising through the privacy and advertising settings provided by platforms such as Facebook, Instagram, Google, and Google Analytics.

7. When We Share Personal Information

We do not sell your personal information.

We may share only the information reasonably necessary with trusted service providers involved in operating our business, including:

  • Payment gateways, banks, and e-wallet providers

  • Delivery companies, couriers, and fulfillment partners

  • Website hosting and information-technology providers

  • WooCommerce, WordPress, and related website services

  • Email, communication, and customer-support providers

  • Accounting, auditing, and professional advisers

  • Analytics, security, fraud-prevention, and advertising providers

  • Government agencies, regulators, courts, or law-enforcement authorities when legally required

These providers may access personal information only to the extent necessary to provide their respective services, comply with applicable law, protect legal rights, or prevent fraud and abuse.

Some third-party providers may process or store information outside the Philippines. Where applicable, we take reasonable steps to work with providers that maintain appropriate privacy and security safeguards.

8. Payment Disputes, Refunds, and Chargebacks

When a refund, payment dispute, or chargeback occurs, we may provide relevant order and transaction records to our accounting team, bank, payment provider, courier, or other authorized party.

This may include:

  • Order confirmation

  • Transaction reference

  • Payment status

  • Customer communications

  • Shipping and delivery information

  • Tracking records

  • Proof of delivery

  • Return or refund records

We disclose only the information reasonably necessary to investigate and resolve the matter, protect the parties involved, and comply with payment-provider or legal requirements.

9. How Long We Retain Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The retention period may depend on:

  • Whether your account remains active

  • The status of your order

  • Customer service or warranty requirements

  • Return, refund, or dispute periods

  • Fraud-prevention and security needs

  • Accounting, tax, and legal record-keeping obligations

  • The establishment, exercise, or defense of legal claims

When information is no longer reasonably required, we may delete, anonymize, block, or securely dispose of it, subject to applicable legal and technical limitations.

10. How We Protect Your Information

We use reasonable administrative, organizational, and technical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.

These safeguards may include:

  • Access controls

  • Password protection

  • Secure website connections

  • Software and security updates

  • Limited employee access

  • Secure payment processing through third-party providers

  • Website monitoring and security tools

  • Data backup and recovery procedures

However, no website, database, internet transmission, or electronic storage system can be guaranteed to be completely secure. You are responsible for keeping your account credentials confidential and for notifying us if you suspect unauthorized use of your account.

11. Your Rights and Choices

Subject to the Philippine Data Privacy Act of 2012, its implementing rules, and other applicable laws, you may have the right to:

  • Be informed about the collection and processing of your personal information

  • Request access to the personal information we hold about you

  • Request the correction of inaccurate or incomplete information

  • Object to certain types of processing

  • Withdraw consent when processing is based on consent

  • Request the deletion, erasure, or blocking of information when legally permitted

  • Request data portability when applicable

  • File a complaint with the National Privacy Commission

  • Seek compensation for damages when provided by law

Some requests may be subject to identity verification, legal record-retention requirements, active contractual obligations, fraud-prevention needs, or other valid legal exceptions.

Withdrawing your consent does not affect processing that occurred lawfully before the withdrawal. It may also prevent us from providing services that require the information concerned.

To exercise your rights, contact us through the official contact information provided on the URBNGRN website. Please provide enough information for us to identify your account or transaction and understand your request.

12. Third-Party Websites and Services

Our website may include links to third-party websites, payment platforms, social media pages, courier websites, or other external services.

We do not control the privacy practices, security, content, or availability of those third parties. We encourage you to review their respective privacy policies before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy when our business practices, website functions, service providers, or legal obligations change.

The updated version will be posted on this page with a revised “Last updated” date. Material changes may also be communicated through our website or other appropriate channels.

Your continued use of our website after an updated Privacy Policy becomes effective constitutes acknowledgment of the revised policy, subject to any consent requirements under applicable law.

14. Contact Us

For questions, privacy requests, corrections, complaints, or concerns regarding this Privacy Policy or the handling of your personal information, please contact URBNGRN through the official contact details or contact form published on our website:

URBNGRN / UrbanGreen Trading Co.
Website: www.urbngrn.com

 

This Privacy Policy is effective as of July 19, 2026.