FAQ

• 1. Browse the shop and pick your size — everything shows live stock, so if it's there, it's available.
• 2. Add to cart and head to checkout. No account needed — you can check out as a guest.
• 3. Enter your shipping details and choose a courier: J&T Express or LBC Express.
• 4. Choose how you'll pay: GCash or Bank Transfer.
• 5. Place your order. You'll land on a confirmation page with a QR code — scan it, pay, then upload your receipt right there (or come back to it later using the link in your confirmation email).
• 6. We manually verify every payment against our GCash/bank app before confirming — you'll get a "Payment Confirmed" email once that's done.
• 7. From there we prep, pack, and ship your order. You'll get an email when it ships, and again when it's out for delivery.

Questions about a specific order? Email us at support@urbngrn.com with your order number.

The order number serves as your reference number for your order.

You may look for the letter “UG” followed by five digits. It is usually located in the subject of our email and at the upper part of your order summary.

You might not have finished the order process if you did not receive an order number in your mail. We suggest that you reorder again, easily at https://www.urbngrn.com/, but if you have already paid for your order.

Your order has been processed and is being prepared for shipping out. You will be receiving further updates via email and sms for the order status.

Your order has been confirmed, but in rare cases, some products did not pass in the quality assurance phase. Make sure to coordinate with us via email so that we can sort this out for you.

You may be unable to check out items because they are already sold out! But, you can check out our other stuff at https://www.urbngrn.com/

You may email your request to support@urbngrn.com. However, please note that this is subject to approval and may only be approved if your order is still at the "PENDING" phase and has not yet been processed.

Unfortunately, if the order has already been marked as "PROCESSED," we are unable to cancel it. This also means that the invoice is final and can no longer be modified.

All orders are final upon placement; we cannot modify the quantity and/or the item on your order.

To ensure that all of your items will be delivered properly, our team may need to split your confirmed orders into multiple packages with separate tracking IDs for each parcel.

Great Question! For now only https://www.urbngrn.com/

DIRTYCASH APPAREL
Hernaez Street, Bacolod City 6100, PH

DLYMNDS SUPPLY
Purok 1 Sisi-gym, Magsungay, Bacolod City 6100, PH

DIRTYCASH APPAREL
OPEN DAILY
MONDAY - SUNDAY
10:00 AM - 10:00 PM

DLYMNDS SUPPLY
OPEN DAILY
MONDAY - SUNDAY
10:00 AM - 10:00 PM

URBNGRN! Online, it accepts GCash & Direct Bank Transfer.

Yes, but authorized representatives must present a valid ID upon delivery or pick up of your order/s.

During checkout, select the bank transfer.
Place your order. You'll land on a confirmation page with a QR code — scan it, pay, then upload your receipt right there (or come back to it later using the link in your confirmation email).

Place your order. You'll land on a confirmation page with a QR code — scan it, pay, then upload your receipt right there (or come back to it later using the link in your confirmation email).

We manually verify every payment against our GCash/bank app before confirming — you'll get a "Payment Confirmed" email once that's done.

It takes 48 working hours for us to process your order! No worries, we are workin' on sending you a confirmation via email as quickly as possible.

Due to seasonal rush, it takes extra time for us to process your order, but trust us when we say it's worth the wait! The whole gang is working on having you receive your loot as quickly as possible!

It is essential for you to check your e-mail for the fact that we are sending all the updates securely through e-mail.

We have good news… AND BETTER NEWS! The good news is we offer FREE shipping on purchases worth 3,000+ for everybody because we are awesome. Better news? WE SHIP NATIONWIDE!!!

Your URBNGRN! tracking number will be sent to your email. Follow the link directly to the third-party courier site and enter your URBNGRN! tracking number.

Hey, it’s no problem! We love people asking questions. A working day is also called a business day. Basically, don’t consider Sundays and holidays a day. Business days are limited to Monday through Friday, 9:00 a.m. to 6:00 p.m. PT.

You may start counting your delivery days once you have received an email notification that your order/s has been processed.

Hate to break it to you, but we are unable to provide an exact delivery time. This is due to many factors that could affect the time of delivery, such as traffic flow, weather conditions, and the volume of deliveries scheduled on that day.

Due to the surge of orders coming in and shipment issues in your vicinity, your order might be delayed. You may email us at support@urbngrn.com if you'd like to follow up on your order status.

While we strive to get our customers their products as quickly as possible, our courier sometimes encounters unforeseen circumstances in your vicinity. We advise you to proceed with branch pickup. Kindly send your nearest LBC / J&T branch in your location to support@urbngrn.com so that we can arrange your pickup location.

In rare cases, the courier may not be able to access your location upon delivery due to unforeseen circumstances in your vicinity. We advise you to proceed with branch pickup. Kindly send your nearest LBC / J&T branch in your location to support@urbngrn.com so that we can arrange your pickup location.

While we strive to get our customers their products as quickly as possible, our courier sometimes encounters shipping delays due to unforeseen circumstances. Make sure to coordinate with the assigned delivery personnel upon delivery. We can only redeliver your package for a maximum of 3 attempts. If you have missed all the delivery attempts, your order will be marked as “CANCELLED” by the courier, but if a delivery attempt was unsuccessful due to other concerns and NOT because you were unavailable to receive your order, you may email us at support@urbngrn.com so that we can arrange your shipment hassle-free.

At the moment, we only ship to addresses within the Philippines.

In the meantime, you may opt to have your order shipped to an address of a relative or friend that is part of our serviceable areas.

For orders within Bacolod City, we partnered up with various trusted 3rd-party partners to ship your loots safely!

For orders outside Bacolod City, we've partnered up with the biggest logistics companies in the Philippines, LBC Express AND J&T, to ship all your goods quickly and safely!

For stockists' in-store purchase

Our return and exchange policy: if you have received a damaged or incorrect item, you may ask for a replacement within 7 days after purchase! Make sure to bring your official receipt, and the tag must be intact on the item upon returning it in store.

For online purchase

All return intentions must be filed within 7 days after receiving your order. Any concerns received after the 7-day period will not be accommodated.

You may email your concern to support@urbngrn.com with the following information:

1. Order number (UG followed by five digits)
2. Photo of the waybill receipt attached to the items’ pouch/parcel
3. Product name and size to be replaced
4. Photo/video of the product/s involved
5. Brief description of the issue encountered

The team will be sending you feedback via email within 48 office hours.

We make sure that all your UG! Products are both exclusive and of the highest quality with the most affordable pricing.
We didn't restock, but make sure to be part of the SEE FIRST CLUB.

Keep in mind that the products displayed online could differ when viewed on your mobile screen as opposed to the actual items presented on the website. Moreover, color variations might arise due to differences in lighting and photography.

There are many products that are fast-moving, and certain types of items are mainly sold online.

Some products are on sale on our web store, while they are not on sale in the physical store. Take note that prices may vary.

How should I care for my UG! products? Simple! Be reminded of this, UG!

a.) Give your favorite shirt a rest

b.) Always sort your laundry

c.) Flip the shirt inside out

d.) Wash carefully

e.) Avoid soaking the product

f.) Be careful with bleach

A proper care guide is located at the branding or neck label tag of the product, UG!

ABSOLUTELY! We include as many freebies as we can!

We’re sorry you were unable to get a freebie. Our freebies are extremely popular and are only available while supplies last to anyone who makes a purchase. Terms and conditions will also apply.

Enter the e-voucher in the promo code field, then verify that the promo code was applied successfully by viewing the price. Terms and conditions will also apply.

Upon canceling your order, all e-coupons will be removed and will no longer be available for use.