1. About URBNGRN

This website is owned and operated by UrbanGreen Trading Philippines, doing business under the brand name URBNGRN or UrbanGreen Clothing (“URBNGRN,” “UrbanGreen,” “UG,” “we,” “our,” or “us”).

DTI Business Name Registration No.: [INSERT REGISTRATION NUMBER]
Registered business address: [INSERT COMPLETE BUSINESS ADDRESS]
Customer service email: [INSERT EMAIL ADDRESS]
Customer service number: [INSERT MOBILE NUMBER]

The term “Website” refers to the official URBNGRN online store and all related webpages operated by us.

The terms “customer,” “user,” “you,” and “your” refer to any person who visits the Website, creates an account, submits an order, purchases a product, or otherwise uses our services.

2. Acceptance of These Terms

By accessing the Website, creating an account, placing an order, or using any part of our services, you confirm that you have read, understood, and agreed to these Terms and Conditions, together with our:

Privacy Policy
Shipping and Delivery Policy
Returns, Refunds, and Exchange Policy
Cookie Policy, when applicable
Other policies displayed on the Website

Do not use the Website or place an order if you do not agree to these Terms.

3. Eligibility

You must be at least eighteen years old and legally capable of entering into a binding agreement to place an order through the Website.

A person below eighteen years old may use the Website only with the knowledge, supervision, and consent of a parent or legal guardian. The parent or legal guardian will be responsible for the minor’s use of the Website and any order submitted through it.

4. Customer Accounts

You may be allowed to create an account for a faster checkout experience, access to order information, or other account features.

You are responsible for:

Providing complete and accurate information
Keeping your account details updated
Protecting your username and password
Preventing unauthorized access to your account
Informing us immediately if you suspect unauthorized activity

You must not impersonate another person, create an account using false information, or use another person’s payment or contact information without permission.

We may suspend or terminate an account when we reasonably believe that it is being used fraudulently, unlawfully, abusively, or in violation of these Terms.

5. Product Information

We make reasonable efforts to provide accurate product descriptions, photographs, sizes, materials, colors, prices, availability, and other information.

However, please understand that:

Product colors may appear slightly different depending on your screen, lighting, or device settings.
Measurements may have minor variations because of manufacturing and manual measurement.
Handmade, printed, embroidered, dyed, or limited-production products may have minor natural variations.
Product packaging, labels, or presentation may occasionally be updated without materially changing the product.
Website images may be enlarged or styled to help display product details.

A minor variation that does not materially affect the product’s quality, function, design, or description will not automatically be considered a defect.

Nothing in this section limits your rights when an item is defective, materially different from its description, or incorrect.

6. Sizes and Product Selection

Customers are responsible for reviewing the product description, size chart, measurements, color, quantity, and variation before completing an order.

Sizing may differ between products or collections. A size used for one URBNGRN product may not have the same measurements as another product.

Please contact us before ordering when you need help selecting a size. Advice provided by our team is a recommendation only and does not guarantee a particular fit because body measurements and fit preferences differ.

7. Prices and Additional Charges

All prices displayed on the Website are in Philippine pesos, unless otherwise stated.

The total amount payable will be displayed during checkout and may include:

Product price
Shipping or delivery fee
Applicable taxes
Payment-processing charges, when legally permitted and clearly disclosed
Other charges specifically shown before order confirmation

We do not intentionally impose hidden charges.

Prices, promotions, and availability may change without prior notice. However, changes will not normally affect orders that we have already accepted and confirmed, except in cases of an obvious pricing or technical error.

8. Promotions and Discount Codes

Promotional offers and discount codes are subject to their stated conditions, including:

Validity period
Minimum purchase amount
Eligible products
Usage limits
Customer eligibility
Excluded products or collections

Discount codes have no cash value and cannot be exchanged for cash. Unless expressly allowed, promotions and discount codes cannot be combined.

We may cancel or reject a discount that was obtained through misuse, technical manipulation, duplication, fraudulent activity, or violation of the promotion’s conditions.

9. Placing an Order

Before submitting an order, you will be given an opportunity to review your selected products, sizes, colors, quantities, delivery details, payment method, and total amount.

By submitting an order, you confirm that:

The information provided is complete and accurate.
You are authorized to use the selected payment method.
You have reviewed the product details and size information.
You agree to pay the full amount shown at checkout.
You agree to these Terms and the applicable store policies.

Receiving an automated order-confirmation email does not always mean that an order has been finally accepted. It confirms that our system has received your order.

An order is considered accepted when we confirm payment, begin preparing the products, or provide a shipping or fulfillment confirmation.

10. Order Verification

We may contact you to confirm your identity, payment, delivery address, order details, or other information necessary to process an order.

We may place an order on hold or cancel it when:

Payment cannot be verified.
The product is unavailable.
The price or product information contains an obvious error.
The delivery address is incomplete or outside our service area.
The transaction appears suspicious or fraudulent.
The order violates these Terms.
The customer repeatedly refuses legitimate deliveries.
A technical error prevented proper order processing.
We are legally prohibited from completing the transaction.

When a prepaid order is cancelled by us, we will issue the appropriate refund for the cancelled amount using the original payment method or another mutually agreed method.

11. Changes to an Order

Requests to change an order’s size, color, quantity, delivery address, recipient information, or payment method must be submitted as soon as possible.

Changes are not guaranteed once an order has been:

Confirmed for processing
Packed
Assigned to a courier
Shipped
Prepared as a customized or made-to-order item

Do not place a second order to correct an existing order without contacting us, as both orders may be processed separately.

12. Customer Cancellations

You may request cancellation before the order has been packed, prepared for dispatch, or handed to the courier.

Cancellation requests should be submitted within 24 hours after order placement. However, submission within this period does not guarantee cancellation if fulfillment has already begun.

An order generally cannot be cancelled after it has been shipped. You may instead request a return or other available remedy, subject to our Returns, Refunds, and Exchange Policy and applicable law.

The following may not be cancelled once production or preparation has started, except when defective, incorrect, or otherwise required by law:

Customized products
Personalized products
Made-to-order items
Pre-order products
Special-production products

Repeated cancellations, refused Cash-on-Delivery parcels, fraudulent orders, or unjustified delivery failures may result in future orders being limited to prepaid payment methods. We will not restrict a customer from exercising legitimate consumer rights.

13. Cash on Delivery

Cash on Delivery may be available only for qualified orders and supported delivery locations.

Cash on Delivery is not available for orders totaling ₱5,000 or more. Orders reaching or exceeding this amount must be paid through an available prepaid method.

We may also require prepayment when:

The delivery location is not supported for Cash on Delivery.
The product is customized, made to order, or pre-ordered.
The customer has a history of refused or failed deliveries.
The order is unusually large or requires special handling.
Fraud-prevention checks reasonably require verification.

The customer or authorized recipient must prepare the correct amount and be available to receive the parcel.

14. Payment

Available payment methods will be displayed during checkout and may include:

Bank deposit or bank transfer
GCash
Maya
Credit or debit card
PayPal
Cash on Delivery
Other payment services integrated into the Website

Payment services may be operated by independent third-party providers. Those providers may apply their own terms, privacy policies, processing times, verification requirements, and transaction limitations.

We generally do not directly receive or store full card numbers, security codes, e-wallet passwords, online banking credentials, or similar sensitive payment credentials.

For manual payments, customers must use the correct order reference and submit valid proof of payment when requested. Altered, fraudulent, duplicated, or misleading payment records may result in order cancellation and further action.

15. Limited-Edition Products

Some URBNGRN products are produced in limited quantities and may not be restocked, reproduced, or remade.

Adding a limited-edition product to your cart does not reserve it. Stock is reserved only after the order and payment have been successfully confirmed, unless otherwise stated.

We may impose quantity limits to promote fair access and prevent unauthorized resale or inventory hoarding.

16. Pre-Order and Made-to-Order Products

Products clearly marked as “pre-order” or “made to order” may have longer preparation and delivery periods.

Estimated release or fulfillment dates are provided in good faith but may change because of:

Production delays
Material availability
Quality-control concerns
Courier interruptions
Customs or supplier delays
Events outside our reasonable control

When a substantial delay occurs, we will provide an update and any options required under applicable law.

17. Shipping and Delivery

Shipping methods, estimated delivery times, and fees will be displayed during checkout or stated in our Shipping and Delivery Policy.

Delivery periods are estimates and are not absolute guarantees unless expressly stated. Delivery may be affected by courier operations, weather, holidays, disasters, transportation interruptions, incorrect addresses, security restrictions, or other circumstances outside our reasonable control.

Customers are responsible for providing:

The recipient’s complete name
A valid mobile number
A complete delivery address
Correct city, province, and postal code
Necessary landmarks or delivery instructions
A location pin when reasonably requested

We are not responsible for delays caused by inaccurate, incomplete, or outdated customer information. However, we will provide reasonable assistance when possible.

Tracking information will be provided when available.

18. Failed or Refused Deliveries

A delivery may be considered unsuccessful when:

The recipient cannot be contacted.
No authorized person is available to receive the parcel.
The address is incorrect or inaccessible.
The recipient refuses the parcel without a valid reason.
The courier makes the permitted delivery attempts without success.

When a parcel is returned because of customer-related delivery failure, the customer may be required to pay the new shipping fee before reshipment.

Original shipping fees may be non-refundable when the courier has already performed the delivery service, except when the failed delivery was caused by our error, the courier’s fault, or another circumstance for which the customer is legally entitled to a remedy.

19. Inspection Upon Delivery

Please inspect the parcel and product as soon as reasonably possible after delivery.

A damaged product
A defective product
An incorrect product
An incorrect size or variation compared with your order
A materially incomplete order
A product materially different from its description

We may request reasonable supporting information, such as photographs of the parcel, shipping label, product, defect, or incorrect item. This information helps us investigate the claim and coordinate with the courier or payment provider.

20. Returns, Replacements, and Refunds

URBNGRN will provide an appropriate remedy when required by applicable law and our published store policies.

Depending on the circumstances, the available remedy may include:

Repair, when appropriate
Replacement
Exchange
Partial refund
Full refund
Another mutually agreed solution

A customer may qualify for a remedy when:

The item arrived damaged.
The item has a manufacturing defect.
The customer received the wrong product, size, color, or quantity.
The product is materially different from its description.
The order was lost without the customer’s fault.
The product does not conform to an applicable warranty or confirmed agreement.

Our policy stating that certain sales are “final” does not remove any remedy that cannot legally be excluded.

21. Conditions for Returning Products

Unless the item is defective or applicable law provides otherwise, a product submitted for return should be:

Unused and unworn
Unwashed
Unaltered
Free from stains, odors, pet hair, or damage
Complete with its original tags, labels, accessories, and packaging
Accompanied by reasonable proof of purchase

Products damaged through misuse, improper washing, normal wear and tear, accidental damage, unauthorized alteration, or failure to follow care instructions may not qualify as defective products.

When a replacement or refund is approved, the original item may need to be returned. For verified defective, damaged, or incorrect products, we will handle reasonable return costs as required by applicable law.

22. Change-of-Mind and Incorrect-Size Requests

Unless expressly offered in a product listing or separate store policy, we do not automatically provide refunds solely because:

The customer changed their mind.
The customer selected the wrong size, color, or product.
The item does not match the customer’s personal style or fit preference.
The customer no longer needs the product.
The product was purchased as a duplicate or by mistake.

We may allow a size exchange as a customer-service accommodation when:

The requested replacement is available.
The item remains unused, unwashed, and complete.
The customer submits the request within the period stated in our exchange policy.
The customer pays applicable return and reshipping fees.

This section does not apply when the product is defective, incorrect, misleadingly described, or otherwise covered by mandatory consumer protections.

23. Non-Returnable Products

Subject to applicable consumer law, the following may not be returned for change-of-mind reasons:

Used, worn, washed, or altered products
Products without original tags
Customized or personalized products
Clearance or final-sale products clearly identified before purchase
Products damaged after delivery through customer fault
Items with hygiene or contamination concerns

A “final sale” label does not prevent a customer from requesting a remedy for a legitimate defect, incorrect item, or other legally protected issue.

24. Refund Processing

Approved refunds will normally be returned through the original payment method whenever possible.

Refund processing may take approximately 7 to 15 business days after approval or after the returned product has been received and inspected, depending on the bank, e-wallet, card issuer, or payment provider.

Shipping fees may be refunded when the return resulted from our error, an incorrect product, a verified defect, or another circumstance requiring reimbursement under applicable law.

Any agreed deductions will be clearly explained before the refund is finalized.

25. Complaints and Internal Resolution

Customers should first contact URBNGRN through our official customer-service channel and provide:

Order number
Name used for the order
Description of the concern
Relevant photographs or records
Preferred remedy

We will acknowledge and review legitimate complaints in good faith. We aim to resolve complaints as promptly as reasonably possible.

When a complaint remains unresolved after seven calendar days from filing through our internal complaint channel, the customer may pursue the remedies available through the appropriate government agency, dispute-resolution process, or court.

26. Intellectual Property

Unless otherwise stated, the original content of the Website belongs to UrbanGreen Trading Philippines or is used under permission or licence.

Protected content may include:

URBNGRN names and logos
Product designs and graphics
Photographs and videos
Website text and layouts
Artwork and illustrations
Product names and collection names
Promotional materials
Labels, packaging, and brand elements

You may view and use Website content only for personal and non-commercial shopping purposes.

Without prior written permission, you must not:

Copy or republish our original content
Sell, rent, or sublicense our materials
Reproduce our graphics or product designs
Use our photographs for commercial listings
Remove copyright, trademark, or ownership notices
Use our brand in a misleading or unauthorized manner
Create counterfeit or imitation URBNGRN products
Present yourself as an authorized reseller, representative, or partner

No permission to use our trademarks, logos, artwork, or branding is granted merely because another website links to us.

27. Customer Reviews and Submitted Content

When you submit a review, photograph, comment, testimonial, or other content, you confirm that:

You created the content or have permission to submit it.
The content is honest and relates to your genuine experience.
It does not violate another person’s rights.
It is not defamatory, threatening, fraudulent, obscene, discriminatory, or unlawful.
It does not contain malicious code, spam, or unauthorized advertising.

You grant us a non-exclusive licence to display, reproduce, format, and share the submitted content for operating and promoting URBNGRN, subject to our Privacy Policy and applicable law.

We may moderate or remove content that violates these Terms. We will not knowingly create or publish fake customer reviews.

28. Prohibited Use

You must not use the Website to:

Commit fraud or any unlawful act
Attempt unauthorized access to the Website or another account
Introduce malware, viruses, or harmful code
Scrape or collect data without authorization
Interfere with Website security or operation
Submit false orders or payment records
Abuse promotions or discount codes
Infringe intellectual property rights
Harass our staff, couriers, customers, or service providers
Resell products while falsely claiming authorization
Use automated systems that place excessive demand on the Website

We may restrict access, cancel affected orders, preserve relevant records, and take appropriate action when misuse occurs.

29. Privacy and Cookies

Our collection, use, storage, disclosure, and protection of personal information are explained in our Privacy Policy.

The Website may use cookies and similar technologies for:

Shopping-cart operation
Account functionality
Website security
Checkout processing
Analytics
Performance monitoring
Advertising preferences, when permitted

By using the Website, you acknowledge our use of necessary cookies. Optional analytics or advertising cookies will be handled according to applicable consent requirements and available cookie controls.

Our processing of personal information must comply with the Philippine Data Privacy Act and applicable National Privacy Commission rules.

30. Third-Party Services and Links

The Website may contain links to or integrations with third-party services, including payment providers, social media platforms, analytics services, couriers, or external websites.

These third parties operate independently and may apply their own terms and privacy policies. We are not responsible for their separate websites, content, availability, or practices, except to the extent that responsibility cannot be excluded under applicable law.

A link to another website does not automatically mean that URBNGRN sponsors, endorses, or approves that website.

31. Website Availability

We make reasonable efforts to maintain the Website, but we do not guarantee that it will always operate without interruption, delay, error, or security risk.

We may temporarily suspend access for:

Maintenance
Security updates
Technical problems
Website improvements
Hosting or network interruptions
Circumstances outside our reasonable control

We may correct errors, update content, or remove unavailable products at any time.

32. Disclaimer and Limitation of Liability

To the maximum extent permitted by Philippine law, URBNGRN will not be liable for indirect, incidental, or consequential losses arising solely from circumstances outside our reasonable control.

However, nothing in these Terms excludes or limits liability for:

Fraud or fraudulent misrepresentation
Gross negligence or wilful misconduct
Defective or unsafe products where liability applies
Breach of mandatory consumer rights
Breach of applicable privacy obligations
Any other liability that cannot legally be excluded or limited

The customer’s statutory rights remain unaffected.

33. Indemnification for Misuse

You agree to be responsible for reasonable losses, claims, or expenses directly caused by your unlawful use of the Website, fraudulent conduct, infringement of another person’s rights, or material violation of these Terms.

This section does not apply to losses caused by URBNGRN’s own negligence, unlawful conduct, or breach of duty.

34. Events Outside Our Control

We will not be considered in breach of these Terms for delays or failures caused by circumstances reasonably outside our control, including:

Natural disasters
Severe weather
Fire or flooding
Epidemics or public-health emergencies
Government restrictions
Labour or transportation disruptions
Courier interruptions
Internet, hosting, or telecommunications failures
Supplier or production disruptions
Civil disturbance or armed conflict

We will make reasonable efforts to notify affected customers and resume performance when practicable.

35. Changes to These Terms

We may update these Terms when our operations, Website, products, service providers, or legal obligations change.

The latest version will be posted on the Website with an updated effective date.

Changes will generally apply prospectively. The terms applicable to an accepted order will normally be those in effect when the order was submitted, unless a change is required by law or is expressly accepted by the customer.

36. Severability

If any provision of these Terms is found invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the minimum extent necessary. The remaining provisions will continue to apply.

37. No Waiver

Our failure to immediately enforce a provision does not mean that we permanently waive our right to enforce it later.

Any waiver must be clear and apply only to the particular circumstance for which it was given.

38. Governing Law

These Terms and all transactions made through the Website are governed by the laws of the Republic of the Philippines, including applicable consumer-protection, electronic-commerce, internet-transaction, data-privacy, contract, and intellectual-property laws.

Any dispute will be handled through the appropriate Philippine dispute-resolution body, government agency, or court with lawful jurisdiction.

The Philippine Internet Transactions Act applies to online merchants serving the Philippine market, while the Electronic Commerce Act recognizes electronic commercial transactions and documents.

39. Contact Information

For questions about these Terms, orders, cancellations, returns, refunds, or complaints, contact:

UrbanGreen Trading Philippines
Brand: URBNGRN / UrbanGreen Clothing
DTI Business Name Registration No.: [INSERT NUMBER]
Business address: [INSERT COMPLETE ADDRESS]
Email: [INSERT CUSTOMER SERVICE EMAIL]
Mobile number: [INSERT CUSTOMER SERVICE NUMBER]
Customer-service hours: [INSERT DAYS AND HOURS]

These Terms and Conditions are effective as of July 19, 2026.